Terms & Conditions

Booking

Once a booking has been made ‘the company’ - Stargazey, will send an invoice to ‘the client’ - the customer or business hiring the goods/service. On payment of the deposit, the client agrees and accepts to the following terms and conditions:

Hire Period

All items and services are priced for a hire period of approx. 48 hours. If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

The hire period begins when the company begins the installation.

Payment Terms

To secure a booking, a 30% non-refundable deposit is required. The final balance is payable three months prior to the installation/hire date. If the booking is secured within three months of the event, payment in full will be required.

In addition, a refundable 10% (or minimum of £50) security deposit will be required prior to the installation/hire date. This will be returned to the client within 7 days of the pack down/return date, once it is agreed that all items have been returned undamaged. Please see Damaged or Missing Items for additional details.

All payments to be made via BACS.

Delivery

Deliveries will be made by the company to the event location at the time agreed in advance with the client.

The delivery costs will be charged at 70p per mile.

The client must provide the company with contact details of the person who will be onsite at the time agreed, prior to the hire period.

Any delay in the client/onsite contact not being at the agreed delivery location at the agreed time, may incur an additional charge.

Collection

Packdown/collection will take place at an agreed time from the event location within the 48-hour hire period.

The collection costs will be charged at 70p per mile.

The client must provide the company with the contact details of the person who will be onsite at the time agreed, prior to the hire period.

Any delay in the client/onsite contact not being at the agreed delivery location at the agreed time, may incur an additional charge.

Client Collection and Return

Depending on the hire items, some may be available for the client to collect and return. The company will discuss this option with the client in advance of any booking being secured. Should the company agree to the client collecting and returning in person, the client is responsible for the safe transit of all items.

Minimum Order

For deliveries within 10 miles of the company location, TR4 9NE, a minimum order of £100 is required, exclusive of delivery charges. For deliveries over 10 miles of the company location, TR4 9NE, and located within Cornwall, a minimum order of £250 is required, excluding delivery charges.

Damaged or Missing Items

Any damaged or missing items will be charged at four times the hire price. The total cost will be confirmed in writing to the client within 7 days of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited to the client within 7 days. Should the damaged or missing items have a higher value than the security deposit, the client will be sent an invoice for the outstanding balance and payment must be made to the company within 7 days of the invoice date.

Imagery

Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity, prior agreement must be received in writing from the company.

If the company wishes to take photographs of the hired items at the client's event for its own marketing, the client’s permission will be sought. The client has the right to refuse.

Liability

The items hired are the responsibility of the client from the time installation/delivery has taken place until the time they have been packed down/collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.

All items remain in the ownership of the company, however during the hire period the client is responsible for looking after the items. The client therefore must make every effort to ensure that the items are not damaged in any way.

Order Amendments

Items may be removed from the order up until three months before the hire period. If removing items within three months of the hire period, and therefore after final payment has been made, there will be no refund given.

If available, additional items may be added to the order up until the day of installation/delivery, though may incur additional charges.

Cancellation

All cancellations must be made in writing.

Any cancellation made earlier than 4 weeks before the hire period will result in the forfeit of the 30% non-refundable deposit. Any cancellation made within 4 weeks of the hire period will receive no refund.